This session is part of our 'Exploring Bad Bots' program and will focus on the initial learnings of the 'EMMA' initiative. Emma is the digital human (chatbot) of the municipality of Amarillo, Texas.
Exploring Bad Bots
The dialogue on the use of (chat) bots needs to grow
SESSION: TOWARDS A GOOD BOT
This session we will dive into the initial learnings of the municipality of Amarillo, Texas, with a focus on the EMMA, digital human chatbot initiative. Topics include, How did it all begin, Why is it relevant for Amarillo and cities in general, What can go wrong and What are the main, big benefits of implementing a digital human chatbot. Furthermore, the partnership between Digital Rights House and the municipality of Amarillo will be explained and how this is relevant for the EMMA project.
The session will also include a quick recap of the previous work in this series.
Background of the session and program
The use of chatbots is becoming more and more unavoidable and convenience is increasing, there is a large gap between what is expected of a digital citizen in terms of presumed knowledge and ability, and what, in many cases, their actual self-sufficiency is. The dialogue on the use of (chat) bots needs to grow. There is a convenience / privacy discussion. Are we in control of the data we share with or via bots? Is it transparent how the bot works, how it is developed and what it does with the data we share?
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Amarillo is the first local government to implement a digital human on its website.
The goal is to have conversations with citizens regardless of the language they speak. The digital human stems from issues communicating with the refugee population, speaking 62 languages and dialects.
“Trusting governments at a low across our country and we really believe that conversation is the solution for that,” said Rich Gagnon, assistant city manager of the city of Amarillo. “You know being open and transparent about the issues that we’re facing and having open dialogue is really key.”
Some links:
-https://www.digitalhumans.com/blog/five-digital-human-predictions-for-2024
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PREVIOUS WORK
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For inspiration we invite you to read the reflection paper ‘Bad Bots: an Ethical Perspective on Influencing Discourse with Machines’ by Marin Beijerbacht.
This is a concept version pending review
MORE INSPIRATION
‘Is That Social Bot Behaving Unethically?’
https://cacm.acm.org/magazines/2017/9/220438-is-that-social-bot-behaving-unethically/fulltext
‘Social bots are ruining the internet for the rest of us’
https://venturebeat.com/2017/12/05/social-bots-are-ruining-the-internet-for-the-rest-of-us
‘Social media bots draw public’s attention and concern’
https://www.journalism.org/2018/10/15/social-media-bots-draw-publics-attention-and-concern
‘I built a personal chat bot — why i love it, and you’ll love yours too’
‘This bot will send you free recommendations of books by black authors’
https://edition.cnn.com/2020/06/28/us/black-authors-bot-book-recommendations-trnd/index.html
‘Chatbots are a danger to democracy’
https://www.nytimes.com/2018/12/04/opinion/chatbots-ai-democracy-free-speech.html
SESSION
MOZFEST June 2023
Taking the Discussion on Bad Bots Further
21 June 2023, 13:00 - 14:00 Amsterdam time, Tolhuistuin
The session ‘Taking the Discussion on Bad Bots further’ includes a quick recap of the previous session focussing on topics like Misuse of Social Bots and Ethics of Influencing Discourse. During this session we will introduce briefly the topic of gaining trust in ai-assisted search and discovery and have 2 discussions. The first discussion is based on a demo of a student prototype nlp/ner search for OBA. The second discussion is based on a demo of chatgpt with playbook for non verified data.
We will also share some learnings about the ongoing project between Digital Rights House, OBA and iYYU Infra.
For inspiration: Please read the reflection paper ‘Bad Bots: an Ethical Perspective on Influencing Discourse with Machines’ by Marin Beijerbacht. https://logontotheweb.com/exploring-bad-bots
Background
The use of chatbots is becoming more and more unavoidable and convenience is increasing, there is a large gap between what is expected of a digital citizen in terms of presumed knowledge and ability, and what, in many cases, their actual self-sufficiency is. The dialogue on the use of (chat) bots needs to grow. There is a convenience / privacy discussion. Are we in control of the data we share with or via bots? Is it transparent how the bot works, how it is developed and what it does with the data we share? Join representatives from Digital Rights House, OBA and iYYU Infra during MozFest!
AGENDA
-Start
-Introducing today’s discussion
-Interactive session
-Wrap up & next steps
-Thank You
SESSION
MOZFEST March 2023
On Wednesday 22 March at 5pm CET a live discussion will take place on the topic of ‘Bad Bots’. Topics include: Misuse of Social Bots and Ethics of Influencing Discourse. Online participation is possible. During the session learnings will be shared about the ongoing project. In this session representatives of OBA, iYYU Infra and Digital Rights House will have an open discussion about the rise of chat bots. This session aims to provide insight on the project and gather new inspiration for the project.
About the session
The use of chatbots is becoming more and more unavoidable and convenience is increasing, there is a large gap between what is expected of a digital citizen in terms of presumed knowledge and ability, and what, in many cases, their actual self-sufficiency is.
The dialogue on the use of (chat) bots needs to grow. There is a convenience / privacy discussion. Are we in control of the data we share with or via bots? Is it transparent how the bot works, how it is developed and what it does with the data we share? MozFest is the ideal platform to bring the dialogue further!
Date: 22 March 2023
In person: Session will start at 16:00 at OBA
Online live: 17:00-18:00 Amsterdam time
PLEASE REACH OUT TO YOUR CONTACT PERSON DIRECTLY FOR QUESTIONS AND COMMENTS.
Moderators: Mark Vos and Jake Blok
AGENDA
15:45 Arrivals
>16:00 - 17:00 Welcome & Start & Intent
- Marin memo + Discussion
- Introducing the OBA bot
- What are tips for further development of the OBA bot
>17:00 - 18:00 Start online session & Intent
- Marin memo + Discussion
- Introducing a ChatGPT scenario + Discussion
- What are tips for development of a library bot
Wrap up & next steps & invitation to join the Mozilla session in June.
Thank You!
18:00 End of session
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